All purchases are subject to acceptance of the following terms and conditions.
Trade Only. All products and product information available on this web site are intended for qualified or trained professional medical practitioners only and are for sale on a strictly business to business basis. Customers should be competent in using the products sold on this website. Meddco will not be held responsible for any injury or damages in unqualified users of our products. We reserve the right to ask for proof of professional status, and refuse the order if we believe the person not to be a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using. Products on this site are not for sale to members of the general public.
Please read the terms and condition carefully and do not hesitate to contact us if you require further information or clarification. If you do not accept these terms and conditions, please discontinue your purchase.
This website is made available by us, Meddco and all references to ‘we’ and ‘us’ are to Meddco. All visitors to our web site are referred to as ‘you’.
1. The Contract between us
To make a purchase from our website, you must complete the on-line registration form.
A binding contract for the sale and purchase of goods between you and us will only come into effect when we issue to you confirmation of order and an order reference number to the e-mail address provided by you on the registration form. We are not obliged to accept any order(s) you submit.
2. Price and payment
We reserve the right to revise at any time the price of goods offered for sale on our website without notice. All orders for goods are subject to availability and Meddco reserves the right to refuse to supply to any individual or company for whatever reason.
Although Meddco tries to ensure that prices on this website are accurate, errors can sometimes occur. The prices as stated are therefore, indicative only but an accurate total price, including delivery charges, will be confirmed to you when we send you confirmation of our acceptance of your order. If the price when confirmed, is not to your satisfaction you reserve the right to withdraw from the purchase.
All prices quoted are in Australian dollar.
Payment in full is required to be made prior to the dispatch of goods. We accept Visa, Mastercard, Cash and Direct Deposit as our payment methods. We do not accept Cheques or Paypal.
We try to deliver the goods in accordance with the delivery times and charges set out on our website under “shipping and delivery”. Please note the delivery times stated below are indicative only and we are not responsible for any delays. Neither Meddco or their designated carrier will accept claims for consequential loss due to late deliveries.
If you believe your delivery has been damaged in transit or there are missing items do not sign the POD (proof of delivery). Meddco Australia must be notified in writing within 24 hours of receipt of goods with photo evidence of the damage. Claims for damaged goods beyond this time will be denied.
3a. Delivery times and delivery charges
We aim to dispatch your order as quickly as possible and orders for stock items will normally be processed and dispatched between 1 to 2 working days from order, depending on the items ordered. Deliveries can take up to 1-10 days depending on your location. Extra charges are applicable for furniture and bulky items.
We reserve the right to charge a re-delivery fee if you are not available to accept or receive the goods when delivered to you. Please note any backorder items not delivered to you will be shipped as soon as they become available. There will be no additional charge for this delivery.
3b. Furniture Deliveries
Goods will be sent by our nominated carrier service. Delivery charges vary according to location and goods ordered; this will be confirmed after the receipt of the order. We will contact you with further details when your order has been placed. As we have to rely on carriers etc, no deliveries can be guaranteed, although every effort will be made to carry out the delivery on the stated day.
4. Tax and other charges
We charge 10% GST on all orders.
5. Returns and refunds
It is your responsibility to inspect the goods immediately upon receipt and contact us in writing at [email protected] You have the right to reject delivery of any goods that may not be deemed acceptable.
If you believe you have received damaged or incorrect goods, you must contact us by e-mail within seven (7) days of your receipt of the goods and provide us with your order reference number. We will have the goods returned to us and pay the costs of the return shipping. If we do not receive notification within seven days, any shortage, damage or other deficiency will be deemed to have occurred after delivery to you.
If, in our opinion, the returned goods are damaged we will provide you, at our option, with replacement goods or a refund for the total costs of the goods within 7 days of our receipt of the returned goods provided you have complied with the provisions above.
If we find that the goods are not damaged or faulty, we will return the ordered goods to you and you will be responsible for the cost of the return shipping. We will also charge you an administration fee of 20% of the cost of your original order.
If you wish to return unwanted goods, please ensure that any product you have bought is in original condition, unworn or unused and sent back to us with its original packaging.
Refunds will be subject to the purchase price less a 30% handling charge. Carrier charges will NOT be refunded.
Returned goods will only be accepted where a returns authorisation has been given. The relevant reference number must be quoted on accompanying documentation. For your own protection, please obtain a receipt from the carrier, as the company accept no responsibility for lost parcels.
Goods which are given free, as part of an offer, are not exchangeable or refundable unless the full offer is returned, subject to normal terms and conditions.
Special or customised items cannot be returned or refunded unless deemed faulty.
Please allow up to 7 days for administration for any returned goods.
Meddco advises all customers to make sure they order carefully as there will strictly be no refund once order has been placed and paid for. Again, only when authorisation is approved by management will a refund be accepted minus a 50% handling charge from the total order placed.
6. Product descriptions
In describing the Products available on our website we attempt to be as accurate as possible. Meddco, however, does not warrant that product descriptions or other content of this website is accurate, complete, reliable or error-free.
7. Your account
If you use our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and all passwords. To place an order on this website, you must be a trading entity (or a professional medical practitioner) (over the age of 18 years) otherwise you are not entitled to complete the on-line registration form required to place an order. We reserve the right to refuse service, terminate accounts or cancel orders at our sole discretion. We will deliver the goods ordered by you to the address given by you for delivery on the on-line registration form at the time of your order and by whatever means we reasonably consider appropriate.
8. User Behaviour
You may not use any of our website for any of the following purposes:
1. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
2. transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
3. gaining unauthorised access to other computer systems
4. interfering with any other person’s use or enjoyment of the website
5. breaching any laws concerning the use of public telecommunications networks
6. interfering or disrupting networks or websites connected to our site
7. making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner
9. Ownership of Goods
We will retain ownership of the goods you order until we receive full payment for the order including the applicable delivery charges (including any charges for re-delivery in accordance with Clause 3 above). Once the goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
10. Cancellation and variation of orders
Meddco does not accept cancellations on any order. Cancellations will be subject to the purchase price less a 30% handling charge but only if authorisation has been given due to special circumstances.
11. Product availability
All products are subject to stock availability. If we have insufficient stock to deliver the goods ordered by you we may, at our option, send a carefully selected substitute, alternatively, any sum debited to your credit card will be re-credited to your account and we will notify you by e-mail at the address given by you or by phone. The refund will be made as soon as possible after such notification and in any event within 7 days of receipt of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
All products are sold subject to the manufacturer’s warranty which we will honour to the extent of such warranty but all products packaged in glassware are hereby expressly excluded from this warranty.
All products sold on this website are intended for use by professional medical practitioners only and not for use by members of the general public except under the direct supervision of a trained professional medical practitioner and Meddco and the hosts of this website accept no responsibility for and exclude any and all liability in connection with the use or misuse of any products purchased on this website.
We will be entitled to set off any or all sums due by you to us against any or all sums due by us to you.
OTHER THAN AS EXPRESSLY SET OUT IN THESE CONDITIONS, MEDDCO MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED OR SUPPLIED ON THIS WEBSITE. MEDDCO AND THE HOSTS OF THIS WEBSITE, THEREFORE, EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED TO THE EXTENT PERMITTED BY LAW INCLUDING BUT NO LIMITED TO WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT OF THIS SERVICE, OUR PRODUCTS OR ANY MATERIALS.
EXCEPT IN RESPECT OF PERSONAL INJURY ARISING FROM NEGLIGENCE, MEDDCO AND THE HOSTS OF THIS WEBSITE HEREBY EXCLUDE LIABILITY FOR ANY CLAIMS, LOSSES, DEMANDS OR DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT OF ANY INFORMATION AND/OR SERVICES AND/OR PRODUCTS PROVIDED ON OR THROUGH THE WEBSITE INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGES, COMPENSATORY DAMAGES OR LOSS OF PROFITS OR DATA WHETHER BASED ON A BREACH OF CONTRACT OR WARRANTY, DEFICIT OR TORT (INCLUDING NEGLIGENCE) PRODUCT LIABILITY OR OTHERWISE.
14. Force Majeure
Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.
15. Intellectual Property Rights
The content of the Meddco site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Meddco site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on our site without written permission from Meddco.
We reserve the right to terminate immediately your ability to use any of our internet services at any time.
These terms and conditions of purchase constitute the entire agreement between us and you relating to the purchase of our products and supersedes all other agreements or understandings between us and you.
Failure or neglect on our part to enforce at any time any of the provisions in these terms and conditions shall not be construed nor shall be deemed to be a waiver of our rights hereunder nor in any way effect the validity of the whole or any part of these terms and conditions nor prejudice our rights to take subsequent action.
If any provision in these terms and conditions is deemed to be illegal or unenforceable by any competent authority such terms and conditions shall to that extent be severed from the rest of the provision of these terms and conditions which will remain in full force and effect. We will not be liable for any failure or delay in performing our obligations due to circumstances beyond its reasonable control.
18. Our contact information
If you have any questions regarding our products, require clarification on these terms and conditions or need to contact us for any other reason, please contact us by email,[email protected] or by writing to us at Meddco Holdings Pty Ltd 31 Brock Street, Thomastown, Melbourne VIC 3074 (Registered Office). ABN Number 39 625 803 527.